All Our Items Are Brand New Unless Otherwise Stated.
We cannot be held responsible for manufacturers faults, BUT we will honour our terms and conditions, faulty products must be reported within 48 hours of purchase for a full instructions of replacement / refund of The Bid / Buying Amount at our discretion. (Postage and Packing is not included in any refund given).
If you feel
there might be a problem, please feel free to inform us - after all we're
only human, mistakes can happen!
Our contact details are below, email in the first instance, if you don't
receive a reply within 1 working day, please telephone.
We would
also prefer to be contacted with any problems you might have with any
of our products before leaving Feedback.
(Please give us a chance to solve any problems you may have - Thank you.)
Tel: 01355 221155
Our business hours are Monday to Friday 10am - 4pm.
If phoning please state that it is an eBay item.
Please make sure you have read the description and the information above before contacting us.
You will need to know the item number for all correspondence.
If for any reason you are not satisfied with your goods, we will refund the price of the goods provided that they are returned unused and in original condition, together with the original packaging (if applicable), within 7 days of the date of the invoice, a copy of which must be returned with the goods.
You must take reasonable care of the item/s and must not open them.
You will be responsible for the shipping costs both to and from your address.
We cannot accept responsibility for returned items damaged or lost in the post so advise you take out postal insurance.
To cancel your order you must advise us by email or in writing.
Items will be subject to a 10% (or £1.00 minimum) restocking fee, this will be to cover the costs incurred.
Please note: Full payment is expected within 5 Days of our BUY IT NOW or AUCTIONS ending to avoid negative feedback being left
DON'T BID IF YOU CAN'T PAY!!.
All returns must be in their original packaging. We cannot accept responsibility for returned items damaged or lost in the post so advise you take out postal insurance.
Any refund amount will only cover the amount of your purchase bid and will not include any postage and packaging.
Items will be subject to a 10% (or £1.00 minimum) restocking fee, this will be to cover the costs incurred.
UK CUSTOMERS: We accept Paypal, NOCHEX, Cheques, postal orders (uncrossed please).
OVERSEA CUSTOMERS: We Only Accept Payments by PAYPAL from overseas customers in Pounds Sterling Only - (GBP).
We do NOT accept FOREIGN CURRENCY MONEY ORDERS or INTERNATIONAL CERTIFIED / UNCERTIFIED CHECKS. For anyone who needs clarification, this means that if you are a resident outside the UK, you need to check the exchange rates from Pounds Sterling (GBP) to your currency at http://www.xe.com/ucc and pay via Paypal in Pounds Sterling (GBP).
when paying please include the item number in the message box.Delivery times are provided by the carrier, excluding weekends and bank holidays, and may vary with package origin and destination, particularly during peak periods.
Payments made by NOCHEX, (Pounds Sterling only (GBP)) - UK ONLY-NO ACCOUNT NEEDED - GOODS will be normally be shipped within 2 workings' days' IF NOT SOONER
Payments made by Postal Orders - GOODS will be normally be shipped within 2 workings' days' IF NOT SOONER (Applies to the UK ONLY)
Payments made by Personal Cheques - GOODS will be shipped
once your cheque has cleared our banking system, normal 5 to 7 working
days.
Details of how to pay by personal cheque or postal order will be emailed
to winning bidder or you can complete the checkout. (Applies to the UK
ONLY)
If paying by Cheque(s) or Postal order(s), Please remember to write your username and item number(s) on the reverse side of the Cheques or Postal orders.PLEASE INCLUDE YOUR POSTAL ADDRESS. (This will help us dispatch your goods quicker) - (Applies to the UK ONLY)
Please be sure to check all charges for the item before bidding or buying.
We do not ship to PO box numbers or British forces address (sorry).
All our items are professionally packaged and our p&p costs include materials and labour.
Please
also read the information below for areas with additional charges, the
listing will state these charges if applicable. If in doubt or require
more information, please email the above address. All our items are weighed
individually and the price of postage reflects the weight including postage
materials.
RULE OF THUMB: Highest priced postage + 45% off each additional postage , subject to destination and weight verification.
EXTRA £6.00 TO AB31 and above, HS, IV, KA27 & 28, KW, PA20 & above, PH4 and above and ZE. OR Northern Ireland
EXTRA £15 TO SOUTHERN IRELAND, CHANNEL ISLANDS
Additional charges are determined by location and weight and can be SUBSTANTIAL for delivery to any of the areas listed if in doubt then PLEASE GET A QUOTE before purchasing an item (call with your postcode, item number and product name).
Hand Tools: are covered by a return to base guarantee against faulty materials or workmanship for twelve months (60 days in the case of tools used in the hire trade) from the invoice date. Certain tools have consumable parts which are not included in the guarantee, but generally replacement parts for these are available and may be purchased from us.
Power Tools & Air Tools: are covered by a return to base guarantee against faulty materials or workmanship for twelve months (60 days in the case of tools used in the hire trade) from the invoice date.
Watches: are covered by a return to base guarantee against faulty materials or workmanship for twelve months. This guarantee does not cover effects arising from accidental damage or misuse of the watch, and is automatically lost if the watch is opened by non qualified or unauthorised people. Straps, glass and batteries are not covered under the guarantee
All other products: are covered by a return to base guarantee against faulty materials or workmanship for twelve months (60 days in the case of tools used in the hire trade) from the invoice date.
We do not give cash refunds. If we cannot repair your item we will replace it with an item of equal or greater specification.
In order to process your warranty claim we will require a copy of your invoice which will act as your receipt of purchase.
You will be responsible for all shipping costs incurred.